A warm welcome back to Customer First

Local people can now access a range of face-to-face support by visiting Calderdale Council’s newly reopened Customer First centre on Horton Street in Halifax town centre.

All under one roof, help and advice are available on services from housing, benefits and Blue Badge applications, to homelessness prevention, Homes for Ukraine and cost of living support.

The Council first opened the state-of-the-art Customer First centre in November 2013. The building closed in 2020 to protect people during the COVID-19 pandemic, and reopened its doors on Tuesday 3 January 2023 to bring more in-person services together.

Over 200 customers visited during the first week of January, seeking help from the dedicated customer service advisors or using one of the nine self-service computers to access digital services, with support where needed.

There are Council teams and other organisations based in the building, to increase efficiency and collaboration, save time for customers and give them easier access to services. These include the Customer First Team, the Homelessness Prevention Team, the Better Living Team, the Early Advice Support Team (which provides cost of living and other support), the Department for Work and Pensions, Together Housing, Victim Support, Homes for Ukraine and the Police on various days of the week.

The Customer First centre in Halifax is open to the public from Monday to Friday, 10am – 4pm. In Brighouse and Todmorden, customers continue to be supported in the libraries. 

For many other ways to contact the Council, including by web chat or the phone, please visit www.calderdale.gov.uk/siteinfo/contacts/index.html